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Return policy

NRG Me by Kay wants you to be completely satisfied with your order. If you are not satisfied exchanges or modifications are available. Shipping is non-refundable.

We can accept exchanges, modification request and cancellations however, please:

  • Contact me within 7 days of delivery


  • Ship items back within 14 days of delivery


  • Request a cancellation within: 24 hours of purchase.                             



Custom or Personalized Items

Due to the nature of these items. Customized or Personalized orders cannot be returned or exchanged unless they arrive damaged or defective.


Damaged Items

Damaged items will be assessed and a replacement will be determined based on the extent of damage. Shipping cost for these services are shared.


Questions about your order?

Please contact me if you have any problems with your order. Email:

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