Return policy

NRG Me by Kay wants you to be completely satisfied with your order. If you are not satisfied exchanges or modifications are available. Shipping is non-refundable.

We can accept exchanges, modification request and cancellations however, please:

​

• Contact me within 7 days of delivery

   

• Ship items back within 14 days of delivery

   

• Request a cancellation within: 24 hours of purchase.                             

   

Custom or Personalized Items

​

Due to the nature of these items. Customized or Personalized orders cannot be returned or exchanged unless they arrive damaged or defective.

Damaged Items

​

Damaged items will be assessed and a replacement will be determined based on the extent of damage. Shipping cost for these services are shared.

Questions about your order?

​

Please contact me if you have any problems with your order. Email: nrgmebykay@gmail.com