Return policy
NRG Me by Kay wants you to be completely satisfied with your order. If you are not satisfied exchanges or modifications are available. Shipping is non-refundable.
We can accept exchanges, modification request and cancellations however, please:
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Contact me within 7 days of delivery
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Ship items back within 14 days of delivery
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Request a cancellation within: 24 hours of purchase.
Custom or Personalized Items
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Due to the nature of these items. Customized or Personalized orders cannot be returned or exchanged unless they arrive damaged or defective.
Damaged Items
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Damaged items will be assessed and a replacement will be determined based on the extent of damage. Shipping cost for these services are shared.
Questions about your order?
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Please contact me if you have any problems with your order. Email: nrgmebykay@gmail.com